Scheduling Support Associate (Marlton, NJ)

Strong verbal communication skills with comfort handling a high volume of phone calls.

Compassionate and empathetic demeanor with a commitment to patient-centered service.

Exceptional organizational and multitasking abilities to manage multiple patients and tasks simultaneously.

Proficiency with computers, including Microsoft Outlook and other Microsoft Office programs; prior EMR

experience preferred.

Ability to thrive in a fast-paced environment while maintaining accuracy and attention to detail.

Answer and place patient scheduling-related calls with professionalism, compassion, and accuracy.

Schedule, confirm, and update patient appointments in the electronic medical record (EMR) system.

Coordinate appointment availability with clinicians, staff, and partner facilities to meet patient needs.

Accurately document all communications and scheduling details in the EMR and other internal systems.

Monitor scheduling workflows and escalate urgent or emergent needs to the appropriate clinical or operational staff.

Maintain awareness of provider schedules to ensure efficient utilization and reduce scheduling conflicts.