Senior Manager, Deal Desk

8+ years of experience in Deal Desk, Revenue Operations, Commercial Operations, Sales Operations, Finance, Pricing, or a related commercial function.

Experience supporting complex Enterprise SaaS or subscription-based sales organizations.

Strong understanding of enterprise pricing strategy, discount governance, commercial approvals, and complex deal structuring.

Experience developing or influencing commercial policies, pricing frameworks, operational processes, or governance models.

Experience partnering effectively with Sales, Finance, Legal, Product, Revenue Operations, and executive stakeholders.

Experience with Salesforce CRM and CPQ platforms.

The Deal Desk team at Coursera partners closely with Sales and cross-functional stakeholders to enable efficient, scalable, and commercially sound deal execution across the Enterprise business.

As the Senior Manager, Deal Desk, you will lead a team of 5-10 employees and continuously evolve the global Deal Desk function, establishing scalable commercial governance, pricing practices, and operational processes that support enterprise revenue growth.

This role serves as a trusted advisor to Sales leadership and executive stakeholders by balancing customer needs with business objectives.

You will partner closely with Revenue Operations, Finance, Pricing & Packaging, Legal, Deal Operations, Product, Compensation, and other cross-functional teams to remove obstacles throughout the sales cycle, improve operational efficiency, and continuously evolve commercial policies and processes that enable scalable growth.

Beyond leading day-to-day Deal Desk operations, you will leverage insights from customer transactions to influence pricing strategy, commercial policies, operational improvements, and go-to-market initiatives.

As Coursera continues to evolve, including the integration of commercial operations with Udemy, this role will play a key leadership role in shaping scalable commercial processes and governance for the future.