Service Operations Associate I (Dallas, TX)

Ensure all operational activities meet compliance standards and internal controls.

Team Collaboration & Support

Partner with Relationship Managers and Wealth Advisors to support client service delivery through accurate execution.

Collaborate with internal departments (e.g., compliance, financial planning, investment operations) to ensure alignment and efficiency.

Participate in team meetings and contribute to process improvement initiatives.

$55,250

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$65,000 USD

Mercer Advisors offers a competitive and robust benefit package to our employees.   Our benefit programs are focused on meeting all of our employees and their eligible dependents health and welfare needs. We offer the following:

Company Paid Basic Life & AD&D Insurance

The Service Operations Associate I is a critical operational role within the Client Service department, responsible for executing the administrative and transactional functions that support the firm’s service delivery. This centralized team works from a shared queue to ensure timely and accurate processing of client requests, including paperwork, money movement, account maintenance, and custodial interactions.

This role is designed to complement the Relationship Manager (RM) function by handling the behind-the-scenes execution that enables a seamless client experience. While not client-facing, the Service Operations Associate I plays a vital role in maintaining operational excellence, regulatory compliance, and service consistency.

This position offers a clear career path to Service Operations Associate II and III, with increasing levels of complexity, ownership, and leadership within the operations function.

Essential Job Functions for this role include:

Operational Execution

Process client paperwork, forms, and documentation with accuracy and efficiency.