Manager, Patient Service Center

A bachelor’s (BA/BS) degree with 2 years of experience at a management/supervisory level or a high school graduate with 5 years of experience at a management/supervisory level is required.

Minimum of 4 years of contact center experience, 3 years in Customer Relationship Management (CRM), and 3 years working with call center/ACD phone systems.

$83,478.29 - $104,347.86 annually

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Medical, Dental and Vision insurance

403(b) Retirement savings plans with employer matching contributions

The Patient Service Center Manager is responsible for all day-to-day operations of the Patient Service Center and staff.

The Manager of the Patient Service Center establishes policies, procedures, strategies, and tactics for the Patient Service Center, and aligns with the clinics and regulatory compliance to ensure patient satisfaction.

The Patient Service Center Manager executes tactical objectives and fulfills our commitment to superior patient service and a positive patient experience.

The Patient Service Center Manager plays a critical role in planning and executing AltaMed’s Centralized Patient Service Center as well as working with Human Resources staff to recruit, interview, hire, and employ an appropriate number of employees.