Sr. IT Engineer

You don't wait for direction; you identify gaps, shape solutions, and drive them forward.

You're AI-curious - genuinely.

You're not using AI tools occasionally.

Exposure to endpoint management tools such as JumpCloud or Iru for fleet management.

Familiarity with security best practices, including SSO enforcement, MFA, and least privilege access.

Background in IT support or helpdesk that has evolved into an engineering and automation-focused role.

The expected base salary range for this role to be performed in Raleigh, NC is $105,000 - $120,000.

Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.

EEOC:

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility:

Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Pendo’s Business Systems team keeps the company running smoothly across our global office footprint.

The team owns the systems, infrastructure, automations, and day-to-day support that help Pendonauts work securely, efficiently, and at scale.

As Pendo grows, this team plays a critical role in finding smarter, more scalable ways to support the business.

As a Senior IT Engineer, you will own key IT infrastructure initiatives, lead Okta administration, build automations that reduce manual work, and support the SaaS tools that power Pendo’s operations.

This role goes beyond ticket resolution: you will work hands-on across systems, support, automation, A/V, SaaS administration, and infrastructure improvements while partnering closely with teams across the business.

You will operate with a high degree of autonomy and help make Pendo’s IT function more reliable, secure, scalable, and forward-looking.

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.