Head of Client & Research Success

10+ years of experience in client success, account management, or professional services, including several years leading and scaling a team, ideally at a high-growth SaaS company, agency, consultancy, or research firm

Track record owning end-to-end client relationships with major brands or complex organizational clients, including retention, expansion, and escalation management

Strong grounding in research methodology and quantitative analysis (e.g., RCT design, survey research, market research), with the ability to enforce quality and rigor standards across a research delivery team

Demonstrated success building and scaling operational infrastructure (e.g., playbooks, workflows, tooling, capacity planning, and reporting) to support team and client growth

A commercially-minded approach to client management, comfortable identifying expansion opportunities and partnering with sales or account management teams to act on them

Excellent judgment operating at the intersection of client strategy and technical/ methodological delivery, with the ability to translate between the two for clients, cross-functional teams, and leadership

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100% Medical, Dental & Vision Plans - no employee contribution required

Generous PTO

Equity Options

401k plan, FSA

Ongoing professional development investments

Swayable is looking for a high-performing leader to run the Client Success team.

This function owns end-to-end client relationships across brand and advocacy clients, sets the bar for client experience across every account, and builds the team, processes, resourcing, and tooling needed to scale.

The role has a dual mandate: leading the people and systems responsible for delivering high-quality results from our testing platform, while also ensuring clients receive proactive, strategic guidance throughout the relationship.

You will strengthen the playbooks, workflows, tooling, and resourcing model that support the team’s growth, while helping the organization deepen client trust, identify opportunities to expand impact, and navigate complex client needs.

You’ll approach client conversations with a commercially driven mindset, while approaching research delivery with the operational discipline required to improve quality as our testing volume and headcount grow.

Day to day, you will ensure current client relationships and delivery are running smoothly, coach the team on effective client leadership, and maintain a forward-looking view of capacity, resourcing, and evolving client needs.