Assessor-Recorder Operations Supervisor - Office of the Assessor-Recorder (4216) – (164547)

Completion of sixty (60) semester/forty-five (45) quarter units from an accredited college or university, with major coursework in business administration, accounting or a closely-related field.

Three (3) years of experience equivalent to a 4215 Assessor-Recorder Senior Office Specialist; or three (3) years of progressively responsible legal document review, researching documents and processing experience, in a county Assessor or Recorder’s office, a government agency, real estate company, title company, insurance company or law services agency.

Thirty (30) semester units or forty-five (45) quarter units equal one (1) year.

Experience using departmental information systems, performing data entry, and conducting records management in a high-volume public service environment, including work with cashiering or transaction‑processing systems.

Experience in a public-facing role interacting with diverse customers or stakeholders.

Experience resolving escalated customer service issues, investigating complaints, and recommending corrective actions.

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Supplemental Questionnaire - (Weight: 100%)

Candidates who meet the Minimum Qualifications will be sent a Supplemental Questionnaire via email to complete and return within a certain timeframe.

The Supplemental Questionnaire has been designed to measure knowledge, skills, and/or abilities in job-related areas which may include but not be limited to: Knowledge of advanced policies, procedures, terminology and practices pertaining to technical county assessment and recording practices, basic laws, principles and practices pertaining to public administration; Knowledge of record-keeping principles and practices; Knowledge of principles, practices, and methods of customer service; Ability to establish and maintain effective working relationships including fostering and maintaining inter-departmental relationships, and communicating effectively and courteously with a variety of people; Ability to prioritize work and pay attention to detail; Ability to operate standard office equipment and standard office software; Ability to express ideas clearly, concisely, and accurately when writing correspondence and other documents using correct English usage including grammar, spelling and punctuation; Ability to comprehend and carry out written and oral instructions; Skill to interpret, apply, and explain complex policies, procedures, forms, and concepts; Skill to train, plan, direct, monitor, and evaluate the work of others; and, Ability to identify and analyze issues and use sound reasoning to arrive at logical conclusions, implement solutions to complex problems.

All responses to the Supplemental Questionnaire are subject to verification and must be consistent with the information provided in your employment application.

Audits work product to ensure accuracy and compliance with applicable team/section and department standards, as well as local, state, and federal laws and regulations.

Creates reports and analyzes data relating to the team/section’s productivity and performance, as well as financial, statistical, and operational information.

Reviews and evaluates the effect of relevant proposed and existing laws and regulations on the department; exercises individual judgement to interpret and explain relevant policies, regulations, and laws to employees and the general public.

Resolves the escalated and difficult day-to-day issues raised by the public, department staff, or other entities; investigates complaints and recommends corrective action when required.

(3/20/2026) This announcement has been amended to reflect the updated certification rule. Applicants who have already applied to this recruitment do not need to re-apply.

(3/19/2026) This announcement has been amended to extend the filing deadline to Monday, March 23, 2026 at 11:59 PM (PST). Applicants who have already applied to this recruitment do not need to re‑apply.

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

Learn more about the City’s hiring process here:

https://careers.sf.gov/knowledge/process/

Specific information regarding this recruitment process are listed below: