Product Engineer II – Web Services

Experience working with ArcGIS applications (such as ArcGIS Map Viewer and/or ArcGIS Scene Viewer) or other GIS technology

Experience working with ArcGIS technologies (such as the ArcGIS Maps SDK for JavaScript, ArcGIS API for Python, or other ArcGIS REST APIs)

Experience working with web services and APIs, including RESTful services, service contracts, and versioning

Beginner to intermediate knowledge of cloud-native web service architecture, reliability, monitoring, and operational concerns (availability, performance, error handling)

Experience supporting enterprise-scale or other developer-focused products

Familiarity with ArcGIS Hub, Grafana, AWS, Postman, and Playwright

Work with customers, leadership, and your development team to identify requirements and translate them into functional user stories for consideration

Create and maintain performance dashboards to evaluate service usage to inform product objectives and development priorities

Maintain a Product Backlog of user stories and defects, work with your team to refine and plan these items for development

Organize and communicate development and release plans to stakeholders

Collaborate with product engineering writers and product management to publish best practices through tutorials, blog articles, and conference presentations

Validate and triage enhancement and defect requests in collaboration with Esri Support Services