Participant Services Technician Supervisor

Use reporting to identify trends and recommend corrective actions.

Support continuous improvement initiatives and standardization efforts.

Support non-clinical prescription processing and participant service workflows.

Experience working across multiple pharmacy systems.

Three or more years of relevant PBM, specialty pharmacy, participant services, or healthcare operations experience.

PBM or specialty pharmacy experience.

Review KPIs including Quality, AHT, Productivity, Attendance, and SLA.

Handle escalated member, provider, and client concerns.

Monitor daily operational performance against SLA, productivity, quality, and schedule adherence goals.

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Essential Functions

· Direct, coach, and develop team members through regular 1:1 meetings.

· Complete performance reviews, coaching documentation, and corrective actions.

· Manage staffing, schedules, queue performance, and workload balancing.

· Review KPIs including Quality, AHT, Productivity, Attendance, and SLA.