Customer Success Manager - Austin, TX

NetBrain is looking for a Customer Success Manager (CSM) in central Texas to own the full lifecycle of our customer relationships — from onboarding through adoption, expansion, and renewal.

At NetBrain, CSMs are strategic partners to our customers — operators of complex enterprise networks spanning thousands of devices. You'll help them unlock the full value of NetBrain's Agentic NetOps platform: no-code automation, real-time digital twin visibility, and AI-assisted network diagnosis. You'll do this by building deep relationships, driving measurable outcomes, and ensuring every customer renews and grows.

5+ years in Customer Success, Account Management, or a related post-sale role in B2B enterprise software.

Demonstrated ownership of renewal cycles — including negotiation, legal coordination, and ARR accountability.

Experience managing a portfolio of complex enterprise accounts.

Proficiency with Salesforce CRM for pipeline management, activity logging, and forecasting.

Our comprehensive compensation package is vital in how we recognize our people for the impact they make on us reaching our goals as a company.

For this role, the estimated OTE is $110,000 -$135,000. The actual salary may vary based on a range of factors, including market and individual qualifications objectively assessed during the interview process.

The range listed above is a guideline and may be modified. People Experience offers a comprehensive benefits package in addition to cash compensation that includes but is not limited to 401k and medical/dental coverage. Speak with your Recruiter for more details on our Total Rewards philosophy.

NetBrain invites all interested and qualified candidates to apply for employment opportunities.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.

If you have a disability that prevents or limits your ability to use or access the site, or if you require any other accommodation in the application process due to a disability, you may request a reasonable accommodation. To make a request, please contact our People Team at:

You are the primary post-sale contact for a portfolio of enterprise accounts.

GRR ≥ 90% and NRR ≥ 105% are your metrics.

You run the process; Sales supports you.

Relationship Management

Run monthly check-ins, semi-annual QBRs, and annual Executive Business Reviews (EBRs) for strategic accounts.

Serve as the primary escalation point for your customers and the voice of the customer internally.