Customer Success Manager

2+ years’ experience in customer support, customer success, or account management in a fast‑growing tech startup or financial services business

Proven commercial acumen with direct ownership of revenue, upsell, or expansion targets

Demonstrated analytical rigor using large datasets to identify customer growth and expansion opportunities

Experience crafting compelling customer messaging and running automated, one‑to‑many outreach or lifecycle campaigns

Clear prioritization skills, knowing when to apply high‑touch outreach to top customers versus scalable, automated engagement for the broader portfolio

Familiarity with lifecycle marketing, customer segmentation, and data-driven engagement strategies

As a Customer Success Manager, SME & Growth, you’ll own growth for a large portfolio of 1,000+ SME customers.

You will leverage data-driven insights and automation to drive product adoption and revenue at scale.

You will grow the existing customer base by using intent signals to trigger targeted outreach and running one-to-many campaigns that turn passive users into power users, helping them unlock the full value of the Airwallex platform.

You’ll drive customer engagement and revenue growth through proactive lifecycle marketing, education, and strategic support.

This is a great opportunity to work cross-functionally with teams across Sales, Product, Marketing, and Operations.

Promote the advantages of using the Airwallex platform and ensure our customer base is utilizing it in the most effective way

The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers.

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.