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Billing Tech Support Specialist (B2B SaaS)
At a Glance
- Location
- United States
- Employment
- FULL_TIME
- Experience
- 3+ years
- Compensation
- {'@type': 'MonetaryAmount', 'currency': 'USD', 'value': {'@type': 'QuantitativeValue', 'minValue': 50000, 'maxValue': 60000, 'unitText': 'YEAR'}}
- Department
- Prompt
- Posted
- 2026-07-23
Key Requirements
Required Skills
Domain Knowledge
- Clinical
- Engineering
- Environmental
- Healthcare
- Insurance
- Medical
- SaaS
Benefits & Perks
edical, dental, and vision insurance benefits Discounted pet insurance FSA/D
Requirements
3+ years of relevant experience in customer-facing functions such as tech support or similar
Medical billing background required- Physical Therapy billing strongly preferred
Experience in any function of clinical development or medical billing operations (clinical operations, data management, biostatistics, system management, information management, medical monitoring, RCM follow up, claim review and submission, etc.)
Must have a highly analytical mindset and with superior ability to troubleshoot/test use cases and issues in software
Eagerness to learn and adopt software
Prior startup and/or B2B SaaS technology organization experience
Compensation & Benefits
Flexible PTO
Company-wide sponsored lunches
Company paid family and medical leave
Discounted pet insurance
Responsibilities
Our expectation of this role is that you assist our clients via our email support channel and quickly establish yourself as a key contributor within 6 months.
Respond to customer questions and requests regarding RCM and billing software questions via email using our help desk platform to help them find solutions to their inquiries in an accurate and efficient manner
Triage tickets, perform escalations to appropriate teams, and provide all necessary details to ensure the teams are equipped to assist the customer
Support engineering ticket creation, review and prioritization
Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations