Head of Technical Account Managers (Austin, TX - Remote)

5+ years of experience in customer-facing technical roles within cybersecurity, with at least 1–2 years in a leadership or team lead capacity.

Strong understanding of the cybersecurity product landscape, particularly Vulnerability Management and Threat Intelligence.

Demonstrated experience leading or mentoring customer-facing technical teams.

Proven ability to define, track, and operationalize KPIs and performance metrics for technical success teams.

Solid working knowledge of SOC operations, incident response, and vulnerability management workflows.

Hands-on familiarity with REST APIs, JSON-based data models, and scripting (Python preferred).

We believe people do their best work when they feel supported, trusted, and valued. VulnCheck offers benefits designed to meet a wide range of needs and lifestyles:

Competitive salary with employee equity program

Health, dental, and vision coverage

Unlimited PTO + All federal holidays observed

401(k) program - 100% match on the first 3%, then 50% of the next 3-5% of compensation

As Head of Technical Account Management (TAM) at VulnCheck, you will lead and scale a team of Technical Account Managers responsible for driving customer adoption, technical success, and long-term value realization across our customer base.

This role is focused on team leadership, operational excellence, and outcomes.

You will define and drive KPIs that measure TAM effectiveness, customer health, and value delivery—ensuring VulnCheck intelligence is successfully integrated, operationalized, and expanded across customer security programs.

You will work closely with Customer Success, Sales, Product, and Engineering leadership to align post-sales technical engagement with company goals, including retention, expansion, and customer maturity.

This role supports customers across the Global customer base, spanning Enterprise, MSSP, and Cyber Vendor segments.

Lead, mentor, and scale a team of Technical Account Managers, setting clear goals and development plans.

VulnCheck is transforming vulnerability intelligence by helping security teams act faster and with more confidence. Our platform delivers early, high-quality exploit intelligence, deep asset correlation, and contextual insights to help organizations stay ahead of emerging threats.