Manager, Account Management, SME & Growth

4+ years in account management, including: Managing complex, multi‑stakeholder accounts (ideally in payments, fintech, SaaS or B2B tech).

Proven track record of hitting or exceeding revenue and retention targets.

People leadership: 2+ years leading and developing Account Managers or similar commercial roles, ideally in a fast‑growing or scale‑up environment.

Comfortable owning negotiations, renewals, commercial structures and executive‑level conversations.

Strategic and analytical mindset.

Strong ability to analyse customer data, market trends and product usage to identify growth opportunities, prioritise accounts, and develop structured account strategies.

The Manager, Account Management role is a key leadership position as we continue to scale our commercial organisation globally.

You will lead a team of Account Managers who own some of our most important customer relationships, driving growth, retention and NPS across a defined portfolio.

You will act as a player‑coach: setting clear strategy and standards for the team while directly partnering with a small number of high‑value customers yourself.

You’ll work cross‑functionally with Sales, Product, Solutions Engineering, Marketing, Finance and Operations to deliver exceptional outcomes for our customers and for Airwallex.

Lead and develop a high‑performing team; hire, onboard, coach and develop a team of Account Managers across your segment/region

Set clear performance expectations, KPIs and operating rhythms (QBRs/MBRs, pipeline reviews, forecast, 1:1s).

The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.