J202603053 Field Technician II Associate (Open)

1+ years of experience in Customer Service or equivalent experience, preferred

1+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferred

Troubleshooting and repairing both hardware and electronic components, preferred

Proficiency in reading technical diagrams, manuals, and schematics, preferred

+ years of experience in Customer Service or equivalent experience, preferred

3+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferred

Typical Business Title(s): Field Service Technician

Definition: Performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, Provides technical support to customers on operational or maintenance aspects of system equipment. Diagnoses mechanical, hardware, software, and systems failures using established procedures. Determines most cost-effectiverepair/resolution to minimize customer downtime.

Is an entry-level position and may require basic knowledge of job procedures and tools, technical education is not necessarily required. May require the following proficiency:

- Problems are typically of a routine nature but may at times require interpretation or deviation from standard procedures

- Work is closely supervised

- Communicates information that requires little explanation or interpretatio

The Field Technician II will be responsible for installing, servicing, and upgrading equipment at customer locations.

This role involves diagnosing technical issues, troubleshooting problems, and ensuring the effective functioning of equipment and controls.

Additionally, the Field Technician II will provide training and guidance to customers, configure hardware and embedded software components, and perform routine maintenance on technology equipment.

Reporting directly to the Field Service Manager this role is responsible for:

Install, service or upgrade equipment onsite at customer locations

Diagnose general technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls

At

Quadient

, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.