Account Manager - Strategic Accounts (USA Remote)

Qualifications

5+ years of experience in Account Management, Customer Success or a similar client-facing role within SaaS or EdTech (Higher Ed).

Exceptional organizational and communication skills with close attention to detail.

Proficiency with Salesforce and Account Management tools (Tableau, Gainsight, etc).

Experience and success using a consultative discovery-based sales approach.

Demonstrated ability to support large, complex clients with an extended sales cycle.

The

expected annual base salary range

for this position is:

$77,700/year

to

$129,500/year

Overview

Turnitin is seeking an Account Manager to join our NOA Higher Ed Strategic Sales Team! We are searching for an individual who demonstrates a passion for education and technology, is collaborative and entrepreneurial in spirit, has solid experience in higher education and who can contribute to our success and growth. In return, Turnitin offers a great benefits package and provides challenging and inspiring work.

The Account Manager acts in a lead capacity for both existing and new business and is responsible for developing and maintaining relationships within specific system-wide institutions. The Account Manager works with a dedicated Customer Success Manager, who is responsible for day-to-day customer health and operations. This AM position manages high-profile system-wide institutions focused in the Higher Ed space, with the goal of ensuring high retention, satisfaction, and growth. The AM drives revenue by meeting renewal, upsell, new business and cross-sell targets, often managing price uplifts and upselling/cross-selling across the product suite (e.g., Feedback Studio, Gradescope and ExamSoft). This role acts in a consultative sales capacity as the primary contact to understand client needs across multiple stakeholders and demonstrate product value through customized proposals, presentations and customer alignment.

Key Responsibilities

Develop open and effective channels of communication with each named account to drive constant discovery and customer alignment, and maintain account health.

Nurture and develop strong relationships with C-level execs and key stakeholders across each system and institution.

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work.

Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.