Engagement Manager

Enterprise Expertise:

Extensive experience in SaaS customer success, management consulting, or strategic engagement management handling multi-stakeholder, 7-figure enterprise accounts.

A proven understanding of ARR, SaaS renewal dynamics, and expansion strategies.

Domain knowledge in data platforms, NoSQL databases, or cloud infrastructure.

to partner with our largest, most complex enterprise customers.

In this high-impact, senior individual contributor role, you will act as a trusted advisor to C-suite executives and technical leaders, ensuring they achieve maximum business value, rapid time-to-value, and long-term ROI from their Couchbase investment.

Operating with high autonomy, you will orchestrate cross-functional internal teams (Product, Services, Support, and Sales) to de-risk complex deployments, drive adoption, and secure long-term retention and expansion.

Strategic Account Leadership:

Own the delivery strategy and execution roadmap for a portfolio of Couchbase’s most critical enterprise accounts.

Define, track, and deliver clear success metrics, statements of work, and business outcomes to ensure rapid adoption and high ROI.