Specialized Travel Counselor

Previous experience in travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotel

Passion for excellence in client service, including proactive anticipation of needs

Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)

Professional communication (written and verbal)

Attention to detail

Act with integrity, and look after personal traveler information

Advise and arrange travel for corporate business customers (both individuals and groups)

Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations

Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Amadeus, and/or Galileo. Training may be provided

Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems

Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company’s travel policy

Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics