Healthcare Customer Service Representative - Onsite

Provide exceptional customer service with compassion, empathy, and patience while our members navigate through their insurance and medical needs.

Resolve customer issues via one-call resolution guidelines and/or escalated processes.

Meet or exceed company and client performance metrics.

Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.

Responsible for handling de-escalation calls

Ability to accept and embrace changes within the current business environment.

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

In this role, you will take your exemplary customer service skills, patience, understanding, and compassion to answer inbound phone calls for our clients' members. You will answer questions related to their healthcare benefits. We offer the opportunity for you to earn additional cash incentives to reach your goals in addition to your base pay. We offer medical, dental, vision, and 401K benefits, as well as earned PTO. If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Job Requirements:

Provide exceptional customer service with compassion, empathy, and patience while our members navigate through their insurance and medical needs.

Professionally handle a high volume of incoming calls.

Ability to utilize and navigate multiple systems simultaneously.