thetradedesk
IT Support Analyst I
At a Glance
- Location
- Los Angeles
- Experience
- 4+ years
- Posted
- 2026-03-10T18:44:31-04:00
Key Requirements
Required Skills
Domain Knowledge
- Healthcare
- Insurance
- Medical
- Regulatory
Benefits & Perks
ffers a competitive benefits package. Click here to learn more. Note: Intern
Requirements
Should have a solid understanding of MS Windows 10 Professional and macOS 10.x
Ability to work with remote users for troubleshooting and new system setups required, experience with supporting international users a huge plus
Able to analyze customer needs and reach acceptable solutions
Comprehension and adherence to company procedures and policies required
Basic knowledge of HP printers, peripherals and Lenovo/HP/Apple desktops required
Basic knowledge of iOS and Android mobile devices preferred
Responsibilities
Provides timely attention to all internal Helpdesk requests, for local and remote based users.
Assesses the validity of the requests as they arrive, ensures the details within the ticket are complete and that the impact and criticality of the issue is correctly assessed.
Does their best to resolve the issue if able.
Re-allocates and/or escalates requests as appropriate
Ensures the requestor stays informed
Deploys end user workstations and accessories for new hires; performs hardware refresh on pre-determined cycle