ibkr
API Support Analyst I
At a Glance
- Location
- Chicago, Illinois, United States
- Compensation
- icipated base salary range is $67,000 to $75,000 annually based on skill's and
- Department
- Client Operations
- Posted
- 2026-04-09T12:04:27-04:00
Key Requirements
Domain Knowledge
- Finance
Requirements
As a Level 1 API Support Analyst at Interactive Brokers (IBKR), you will be the first point of contact for clients seeking assistance with our API products.
You will handle inquiries through multiple communication channels and guide clients of
varying technical backgrounds through basic API integration processes.
Basic understanding of programming concepts and what coding entails
Customer-service oriented mindset
Interest in financial markets and trading systems.
Compensation & Benefits
Competitive salary, annual performance-based bonus and stock grant
Retirement plan 401(k) with competitive company match
Excellent health and wellness benefits, including medical, dental, and vision benefits. Company paid medical healthcare premium.
Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
Daily company lunch allowance provided and a fully stocked kitchen with healthy options for breakfast and snack
Corporate events including team outings, dinners, volunteer activities and company sports teams
Responsibilities
Address basic questions related to third-party integrations with IBKR API.
Guide clients through initial API connection processes.
Direct clients to relevant documentation and resources.
Triage market data inquiries and escalate as appropriate.
Route complex technical issues to specialized teams including API Integration, APIL2, AM-API, and FIXENG teams.
Document client interactions accurately in the support system.