Senior Strategy Business Partner

The Strategic Consultant: Background in Management Consulting or proven ability to bring a consulting approach to CSM Operations roles. You structure problems, develop frameworks, and deliver executive-ready recommendations

The Trusted Advisor: Strong executive presence with ability to build credible relationships with senior CSM leaders and influence without authority

Analytically Rigorous: Expert analytical skills with ability to work with complex datasets, identify trends and root causes, and translate findings into clear, actionable insights

Exceptional Communicator: Outstanding verbal and written communication abilities with consulting-caliber presentation skills. Proven ability to synthesize complex data into compelling narratives for executive audiences

Strategic Problem-Solver: Intellectually curious with demonstrated ability to tackle ambiguous challenges, identify opportunities, and implement effective solutions using a hypothesis-driven approach

Operationally Excellent: Track record of identifying and implementing process improvements that deliver measurable business impact

As a Senior Strategy Business Partner, you'll be the strategic right-hand to segment and channel leaders, helping them exceed performance targets through data-driven insights, strategic recommendations, and operational support. You'll lead critical business rhythms, develop sales plays, drive operational improvements, and serve as a key liaison between CSM leadership and cross-functional partners.

This role requires a consulting mindset combined with strong operational expertise. You'll need to structure ambiguous problems, translate complex data into actionable insights, and influence senior leaders through compelling analysis and strategic recommendations.

Serve as Strategic Business Partner: Act as trusted advisor to CSM segment/channel leaders, providing insights, recommendations, and operational support to help them exceed performance targets

Lead Weekly Business Reviews: Own WBR cadence for your aligned segments, driving pipeline management, performance tracking, and forecasting accuracy. Identify gaps, surface opportunities, and provide actionable recommendations to leadership

Develop and Execute CSM Plays: Partner with Sales and CSM leadership to design and implement CSM plays that drive product adoption, retention, and revenue growth

Zillow's Agent Sales organization empowers real estate professionals with the solutions and technology they need to succeed. The GTM Strategy & Operation team acts as our internal strategy house, architecting business models that deliver value to agents while building sustainable revenue for Zillow.

We're seeking a dynamic Senior Strategy Business Partner reports to the Director of Sales Strategy to serve as a trusted advisor to Sales and Customer Success leadership. You'll play a critical role in driving performance optimization, operational excellence, and strategic execution across our Agent solutions portfolio.

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of

FORTUNE 100 Best Companies to Work For® in 2025

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and included on the

PEOPLE Companies That Care® 2025