Senior Implementation Associate

You bring Project Management & Organizational Skills

The ability to manage multiple merchant implementations simultaneously, from onboarding to post-launch, while coordinating across teams and ensuring timelines are met.

You excel at Client Communication & Relationship Building.

Strong communication skills to guide merchants through the implementation process, set clear expectations, and provide ongoing support—building trust and ensuring a positive experience.

Have a healthy dose of Technical Aptitude & Problem-Solving skills

Technically savvy with strong problem-solving skills—able to navigate systems, troubleshoot issues, and adapt quickly in dynamic environments

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for sales commission. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

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The Senior Implementation Associate on DoorDash’s New Verticals Implementation Team plays a key role in launching new SMB merchant partnerships.

This role manages the full merchant journey—from late-stage sales through onboarding, implementation, and post-launch support—ensuring smooth setup, optimized platform presence, and operational efficiency.

The position requires strong project management, cross-functional collaboration, and direct engagement with merchants. Ideal candidates have 2–3 years of experience in Implementation, Customer Success, or Account Management, along with familiarity with POS systems, Open APIs, or SFTP integrations.

Tackle one of e-commerce’s toughest challenges: organizing thousands of unique items with limited existing data.

Own the end-to-end merchant experience through hands-on project management—from onboarding to go-live and beyond.

Build strong relationships by engaging directly with merchants throughout the entire journey, from late-stage sales through post-launch success.

The New Verticals Implementation Team is on the ground floor of building DoorDash’s next big business. Partnering closely with teams to establish the critical relationship between DoorDash and the Merchant. We manage onboarding, implementation, and launch for Merchants joining the platform.

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.