Customer Service, Associate

Stellar verbal and written communication skills.

Strong technical curiosity and ability to navigate applications and systems.

Problem-solving skills with the ability to explain technical concepts clearly.

Nice to have:

Familiarity with payment processing or restaurant/hospitality technology is a plus.

Answer and resolve customer inquiries regarding payment processing, billing, hardware, software, and accounts.

Walk merchants through troubleshooting steps for credit card terminals, POS systems, and integrated software platforms.

Diagnose technical issues and escalate complex cases to higher-tier teams when necessary.

Use internal systems, knowledge bases, and tools to provide fast and accurate support.

Educate users on self-service features and digital support tools.

Document cases and follow up to ensure full resolution.