VP, Operations

The Quantitative Operator:

You have scaled operations from early-stage to high-volume environments.

You don't just "oversee" metrics; you live in the data and understand exactly how unit economics shift as a company moves from thousands to millions of customers.

You are deeply comfortable with complex data sets, financial modeling, and leveraging AI to accelerate output.

You view the operational funnel as a series of interconnected systems to be orchestrated together.

Strategic GTM Intuition:

As the VP of Operations, you are directly responsible for Neo’s mission to become the most reliable and trustworthy financial institution in Canada.

This is a high-stakes, executive-level role focused on the strategic precision and operational excellence required to scale a world-class financial platform.

You aren't just managing a department; you are the primary architect of an integrated customer operations engine.

Reporting directly to the Chief Customer Officer, you will serve as the authority on service delivery, Lifecycle integration, and the cross-functional transformation of Neo’s people, processes, and tools.

This role is designed for a technical, systems-thinking leader who thrives in the "engine room" of operational strategy and financial accountability.

Operations Strategy & Service Delivery: