Solutions Engineer, Fluentstream

Identify adoption gaps and proactively coordinate with customers and internal teams to close them

Partner with Growth Account Managers to support renewal and expansion conversations with technical credibility

Serve as subject matter expert across our full product suite, including deep knowledge of competitor products and features

Create self-service resources (guides, FAQs, walkthroughs) that guide to adoption and reduce Support ticket volume utilizing AI and other tools

Own proof-of-concept (PoC) deployments for strategic opportunities

Develop and deliver technical training and demos on our products for resellers, partners, and internal teams

Working at Ooma means being a team player, while allowing your individual voice to come through.

And,

you'll

and generous company

perks

This role guides customers through the technical and product-facing side of their FluentStream journey by running live demos, supporting product adoption, and supporting customer-facing webinars.

You'll be the connective tissue between the teams that win customers and the teams that grow them: partnering with Account Executives during the sales cycle and with Growth Account Managers after close, to make sure every customer understands the product and gets real value from it.

If you love translating technical complexity into clarity and enjoy being hands-on with customers - this role is for you.

Perform customer demonstrations for prospective and existing customers, tailoring the walkthrough to their use case

Support the Sales and Growth teams for complex opportunities, digging into prospect requirements to help shape the right solution and to answer technical and product questions throughout the sales cycle

Assist with RFP responses, security questionnaires, and other technical documentation needed during the sales process