vectranetworks
Technical Support Engineer
At a Glance
- Location
- United States
- Work Regime
- remote
- Posted
- 2026-02-20T00:41:15-05:00
Key Requirements
Required Skills
Domain Knowledge
- Finance
- Insurance
Requirements
Nice to have:
Scripting/programming, especially in Python and the bash shell.
Design and understanding of enterprise and data-center networks.
Proactively identify problem areas and be responsible for driving their resolution.
Compensation & Benefits
$80,000
—
$84,000 USD
that
supports
Responsibilities
For this role you should be a leading Technical Support Engineer, experienced in technical support of complex technologies in challenging global environments. As part of the Support team you will be responsible for ensuring that the customer experience remains positive throughout the lifecycle of their support interactions.
You are likely to already be an expert in your field, the individual your colleagues come to for assistance and the individual that customers ask for when they're in difficult situations.
Working a customer-facing third-tier support queue.
Deep diagnosis of customer issues, including lab reproduction and source-code analysis.
Quantifying customer impact and prioritizing solutions both within and external to the Support team.