Principal Platform Adoption Specialist

8+ years of experience in customer success, consulting, or professional services, with a proven track record in driving software adoption.

3–5+ years of hands-on Anaplan model-building experience; experience with EPM, SPM, or SCM products is a strong plus.

Master Anaplanner certification preferred.

Strong understanding of complex planning functions and the ability to advise on platform capabilities to support business outcomes.

Deep knowledge of the roles played by Customer Success Managers, Technical Account Managers (Platform Adoption Specialists), and Professional Services teams in a SaaS environment.

Proven ability to create structure and design effective processes in ambiguous or rapidly changing environments.

As the

Principal Platform Adoption Specialist

, you will play a critical role in driving customer success by maximizing Anaplan platform adoption, enhancing user enablement, reducing churn, and increasing customer satisfaction. You will serve as a strategic technical advisor, helping clients unlock the full value of their investment while supporting renewals and future growth opportunities.

In this role, you’ll stay ahead of platform enhancements, promote new features to customers, and develop data-driven strategies to close adoption gaps. As a trusted advisor, you’ll offer best practices, influence product development through customer feedback, and champion a culture of continuous improvement.

Proactively communicate platform updates and educate customers on new features and benefits.