Sr. Director, Aftermarket & Customer Operations- Air & Water

12+ years of leadership experience in customer success, service, or support roles, preferably within HVAC, water heating, or adjacent industries.

Demonstrated ability to design and scale customer-facing operations.

Strong understanding of service logistics, warranty processes, technical training, and parts distribution.

Track record of building customer-first cultures and delivering measurable improvements in customer loyalty.

Experience with digital tools and platforms for customer engagement, knowledge bases, and CRM systems.

At GE Appliances, a Haier company, we come together to make “good things, for life.”  As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way.  We believe in the power of our people and in giving them the freedom to explore, discover and build good things,

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities:

The Customer Success Leader will define and execute the strategy for all post-sales support across our Air & Water business.

This executive will unify Quality, Service, Support, Training, Warranty, and Parts into one seamless customer experience, ensuring our residential, light commercial and commercial customers receive consistent, high-quality support at every touchpoint.

As the single point of accountability for the end-to-end customer success journey, this leader will build a world-class function that drives customer satisfaction, loyalty, and lifetime value.