Customer Service Representative (Remote GA)

1+ years of experience in a high-volume or customer-focused setting.

6+ Months of healthcare experience

Experience manipulating and entering accurate data

Advanced Google Suite or Microsoft Office capabilities

We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Artificial Intelligence (AI):

The set pay rate for this role is $19.00 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.

This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures.

You will report into the Concierge Operations Manager.

Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.

Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs

Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations

Support the leadership team by identifying issues through established escalation pathways