Bilingual Investment Services Representative: French/English

A bachelor's or advanced degree is required.

Minimum two years experience at a global financial institution (new graduates who demonstrate a firm grasp of the core competencies will also be considered)

Working knowledge of various exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies

Excellent command of written and spoken

English and French

The representative's key responsibilities are to resolve routine and complex client service issues thoroughly and expeditiously, utilizing sound judgment and emphasizing courtesy. Client inquiries typically encompass a broad array of themes, including:

Problem management for wide-scale service issues, including trade and margin analysis, a broad set of cash market and derivative products, global exchanges, order types, and transmission and execution inquiries

Assistance with trading platform operation and features

Analysis and testing of existing systems and procedures, including recommending and assisting with the implementation of enhancements

Margin calculations: Commission structure, interest and fees

In addition to providing client support, the position requires collaboration with other local and international Client Service, Programming, Clearing, Cashiering and Compliance teams on common issues. Team members can learn and grow through their IBKR career and are encouraged to contribute to developing Client Service systems, policies and procedures.