Engagement Manager

Inspired by our mission to improve healthcare through technology

6-10 years of professional services experience in SaaS delivery, customer success, or account management or at a strategic consulting organization

Experience managing complex projects for enterprise clients, preferably across multiple in parallel

Strong interpersonal, communication, and problem solving skills

Team player that thrives working with a diverse set of internal and external stakeholders

Comfortable presenting to executives and large groups

100% paid employee health benefit options (including medical, dental, and vision)

401(k) with employer funded match

Unlimited Vacation

Commuter Benefits

Paid parental leave

Catered lunch on Fridays

In this role, you will help manage the relationship with multiple Life Sciences clients through platform implementation, on going support, and expansion. You will directly impact patients’ lives through technology that accelerates their access to life-saving therapies. Your enthusiasm and diligence will cement Courier Health’s reputation as a best-in-class vendor partner. As a foundational member of our Client Solutions team, you will have influence over the team’s growth, product evolution, and service offerings.

Manage the delivery, timelines, tasks, and communication related to platform implementation and maintenance

Advise clients on Patient Services and Field Access strategy based on data analysis, past experience, and cross-client patterns

Build trust and credibility with client leadership teams, as well as software users

Generate awareness & excitement for business results and the impact of using the Courier platform