harvey
Analyst, Customer Trust
At a Glance
- Location
- New York, United States
- Employment
- FULL_TIME
- Experience
- 3+ years
- Compensation
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- Department
- Harvey
- Posted
- 2026-07-22
Key Requirements
Domain Knowledge
- Automation
- Finance
- Legal
- Regulatory
Requirements
3+ years of experience in Information Security, Customer Trust, Technical Program Management, or Security Consulting, with a proven track record of supporting and improving compliance programs.
Audit Experience: You are comfortable navigating complex compliance frameworks and communicating those controls and capabilities to customers as needed.
Exceptional customer/client service skills.
You are adept at understanding the "why" behind customer concerns and can communicate complex technical and regulatory topics to non-technical stakeholders.
1-2+ years of experience leveraging AI models or automation to drive program efficiencies (e.g., automating knowledge base management or response drafting).
You are comfortable creating dashboards and reporting on functional performance to leadership.
Compensation & Benefits
$94,500 - $141,700 USD
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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
Responsibilities
Some of the world's largest companies and their law firms use Harvey’s AI capabilities to deliver world-class client services at unprecedented scale and efficiency.
Our customers depend on us to deliver a secure, trustworthy, and compliant platform.
Earning the trust of our customers is a business enabler and we value it more than anything else.
In this role, you will report to the Customer Trust lead.
You will drive company growth by addressing customer security inquiries, supporting our Go-To-Market (GTM) team with accurate and timely responses, and elevating our overall security posture.
You will operate at the intersection of technical security, customer success, audit, and AI innovation, leveraging Harvey’s own tools to improve the speed, automation, and accuracy of our responses.