Northeast Regional Lead, Customer Delivery

You have deep familiarity with enterprise software deployment and can credibly coach technical and non-technical practitioners at any stage of the lifecycle.

Even if you’re not hands-on with code every day, you’re technically capable and able to guide technical data engineering and implementation teams through customer problem definition and workflow development motions

You've managed customer-facing delivery teams and have a clear, practiced point of view on what good looks like

Every week a customer isn't seeing value is a week that compounds against you.

You communicate with precision and vision across audiences, from a Deployment Strategist troubleshooting a data pipeline, to a law enforcement executive evaluating whether to renew, to a panel audience assessing whether to engage with Peregrine at a regional conference, to an internal meeting with company leadership

5+ years in enterprise software delivery, consulting, or business operations leadership, with at least 2 years managing customer-facing teams

Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific work location. Information on the benefits offered is

here

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Peregrine Technologies is committed to creating an inclusive environment for all employees. We celebrate diversity and are a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

As Peregrine rapidly scales to deploy our technology across the United States, we're looking for Regional Leads to own and manage the full customer delivery lifecycle, from customer kickoff, to high impact workflow development, to scaled user adoption, through to renewal and growth.

You will manage a team of Deployment Strategists, Customer Advocates, and Trainers to achieve region-specific customer impact, delivery, and growth goals.

You will rigorously debug and unblock stalled or delayed deployments; drive innovation and growth in the region; build strong relationships with customers to connect them more closely to the company; raise the bar for your team; and ultimately be accountable for customer outcomes in the territory.

Organize and lead your regional customer delivery team to produce best-in-market customer outcomes at every account in your geography: Fast time to impact, robust platform adoption, seamless renewals, and material customer growth, advocacy, and evangelism.

Command the delivery lifecycle

Master Peregrine's full deployment process, including data integration, workflow development, training delivery, and ongoing user adoption and engagement, so that you can credibly manage and coach your team towards delivering on their goals

Directly manage a team of Deployment Strategists

Coach and lead your team, and enable individual contributors to effectively prioritize and action their customer- and region-specific through regular standups and a robust, clear operating rhythm

Cultivate talent

Own your team's development. Support your team in hitting their goals through mentorship, 1:1s, training, and feedback delivery. If you are successful, every individual contributor on your team should have a high slope at the company within months of starting

Actively identify, advocate for, and invest in standout contributors across your region

Sponsor your team through unusually challenging work. The people who thrive at Peregrine should become more capable leaders faster than they would have anywhere else because you challenged them to attain epic outcomes and supported them through achieving them