Technical Services Engineer, FlashArray (Shift: Mon- Fri, 8:00 AM to 5:00 PM Mountain Time)

Experience: A minimum of 3 years of experience in a professional enterprise level technical support role

Proven experience in a technical support role where you have owned and resolved complex customer issues in a multi-platform enterprise environment.

Deep technical troubleshooting skills in a professional enterprise setting, with the ability to analyze and diagnose issues related to storage, networking, replication, performance, and space.

Working knowledge of a range of technologies, including operating systems (such as LINUX, Windows, VMware), LANs & WANs, and Storage Area Networks.

Exceptional customer service skills with the ability to manage multiple projects and support cases simultaneously while maintaining a calm, professional demeanor.

$82,000

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$123,000 USD

WHAT YOU CAN EXPECT FROM US:

Innovation

: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.

Technical Support Engineer

on our best-in-class 24x7 Support team, you'll be a frontline hero, ensuring our customers continue to have an exceptional experience with our FlashArray product.

You will leverage your technical expertise to analyze and resolve complex issues involving hardware, software, and environmental factors, all while building strong collaborative relationships across the company to champion the customer's needs.

Your work directly impacts our customer satisfaction and helps us maintain our industry-leading NPS score.

Proactively own and resolve customer issues from initial contact through to resolution across all severity levels, ensuring all customer-facing communication is professional, concise, and timely.

Diagnose and troubleshoot complex technical problems involving our FlashArray products and their interactions with diverse multi-platform environments (e.g., operating systems, networking, and storage area networks).