Customer Success Manager (SMB) - North America

Your peers are impressed by your technical knowledge and know-how, which allows you to become their trusted advisor.

You have at least 1-2 years of experience in a B2B Customer Success role

Direct experience managing a book of business

You are professional and comfortable engaging C-suite executives

You are comfortable using Google Workspace and Salesforce

Manage the post-onboarding customer lifecycle for a book of SMB customers

Be responsible for key metrics such as Customer Health, Retention, and Expansion

Become a trusted partner to your customers so you can better understand their needs and help them achieve their goals

Engage and share learnings across the wider Customer Success team

Serve as a key voice of our customers internally with teams such as product, sales, and leadership, and partner with other teams internally to drive best-in-class customer experiences

Maintain impeccable records in Customer Success software

At Leap Tools, we are building the world's most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and everything in between. We have been recognized as one of the fastest-growing tech companies by Deloitte for multiple years in a row, and we are looking for ambitious challenge-seekers to fuel our momentum and help us create an iconic global tech company.

Our technology lets you preview products in your own room before you buy them. Imagine you want to redesign your home and have been searching for new tiles for your kitchen, or a new rug for your living room. You definitely want to make sure it will look good in your space. We enable you to do that through our proprietary cutting-edge technology, presented in an extraordinarily simple and accessible way. Try our rug demo now! Simply upload a picture of your room using your mobile phone, and slide the rug under your coffee table:

https://www.roomvo.com/rugdemo4r

We're a remote-first company that encourages our employees to work from where they're most productive.