Manager, Creator Support - Affiliate

3–5 years of experience in customer support, product operations, technical support, or a related role

Demonstrated experience supporting or working with affiliate networks and related tooling

Proven ability to operate independently and own a defined support domain or initiative

Comfort partnering with Product and Engineering on complex or ambiguous issues

Familiarity with customer support tools (Zendesk, Intercom, Jira).

Knowledge of the creator economy, affiliate marketing, or e-commerce platforms.

Own resolution of complex, high-impact inbound support issues related to affiliate networks

Act as an escalation point for affiliate-related issues, applying judgment to balance speed, accuracy, and customer impact

Identify root causes of recurring affiliate issues and partner with Product and Engineering to drive durable fixes

Define and improve support workflows, escalation standards, and documentation within the affiliate support domain

Surface trends, risks, and customer insights through structured documentation and reporting

Lead high-impact initiatives to reduce inbound volume and improve self-service