chainguard
Technical Support Engineer - EMEA
At a Glance
- Location
- Germany - Remote; United Kingdom - Remote
- Work Regime
- remote
- Experience
- 3+ years
- Department
- Customer Success
- Posted
- 2026-02-26T11:57:17-05:00
Key Requirements
Required Skills
Domain Knowledge
- Engineering
- Supply Chain
Benefits & Perks
rs!). 100% Covered Health Insurance: We cover 100% of your health, vision a
Requirements
You’ve spent 3+ years supporting enterprise customers with a confident, calm approach.
3+ years under your belt with Linux, Docker and Kubernetes. You dream in containers.
You deliver top-tier customer experiences with stellar written and verbal communication.
You're a cross-functional harmony maker supporting teams across Engineering, Customer Success, and more.
You're comfortable in the DevOps warzone: CI/CD, Linux, GitHub, Helm Charts, Terraform, Open source and all the good stuff.
Experience with AWS, Azure, or GCP; AWS EKS experience is a plus.
Responsibilities
We’re looking for a
Technical Support Engineer
who’s equal parts problem-solver, translator, and customer hero. You’ll be the go-to person when customers hit snags with Chainguard Images, digging into technical mysteries, keeping folks informed, and partnering with Engineering to squash bugs before they cause chaos. This isn’t just “reset the password and move on” support: you’ll work on real, complex issues with modern tools (Docker, Kubernetes, GitHub, Helm charts, Terraform, etc.), make customers feel like superheroes themselves, and help shape how Chainguard delivers world-class support. Serious work, fun team, big impact.
Be the frontline agent
: Triage, investigate, reproduce, manage, and annihilate complex customer issues involving Chainguard Images.