[Rocketnow] Senior Regional Merchant Operations Manager (Nagoya)

5+ years in Food Delivery, Quick-Commerce, On-Demand Delivery, or F&B Retail Operations.

Familiarity with Salesforce, Tableau, or SQL to analyze operational data.

Advanced analytical mindset with proven experience using BI tools (Tableau, PowerBI, SQL) or CRM (Salesforce) to translate raw data into actionable strategies.

Strong understanding of restaurant POS integrations, kitchen workflows, and last-mile delivery dynamics.

As a Senior Regional Merchant Operations Manager, you are a master problem-solver who defines operational bottlenecks, designs scalable frameworks, and drives regional strategic initiatives.

You will bridge high-level strategy with local execution, establishing robust SOPs and data-driven solutions to optimize merchant fulfillment and drive sustainable GMV expansion.

Merchant Operations & Operational Excellence

Fulfillment Optimization

: Diagnose and elevate operational metrics (Open Rate, Order Acceptance Rate, Downtime, Schedule Hours) through data-driven workflow improvements.

Kitchen & Workflow Advisory