Genesys Cloud Architect

7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions

Proven experience in designing and delivering large-scale cloud contact center solutions

Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and analytics; AI/ML capabilities

Hands-on experience with API integrations (REST/SOAP) and microservices architecture

Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow

Strong background in infrastructure planning, solution design, deployment, and lifecycle management, ensuring high availability and performance

We offer:

Culture of Relentless Performance:

join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.

Competitive Pay and Benefits:

enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.

Work From Anywhere Culture:

Genesys Cloud Architect

to lead the design, architecture, and evolution of cloud-based contact center solutions.

In this role, you will be responsible for defining the technical vision, designing scalable and resilient architectures, and ensuring alignment with business objectives and enterprise technology strategy.

You will act as a key technical leader, working closely with business stakeholders, product owners, and cross-functional engineering teams to deliver integrated, future-ready customer experience solutions built on the Genesys Cloud CX platform.

Lead the end-to-end architecture and design of Genesys Cloud CX solutions

Translate business requirements into scalable, secure, and high-performing technical designs

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.