Freedom Boat Club - Product Retention Specialist

Minimum of 3 years’ experience in sales and customer service

Strong customer service skills with the ability to manage high volumes of outbound calls and emails

Committed to protecting and securing customer personal information

Accurately provide complete and up-to-date product information using appropriate tools and resources

Adept at identifying customer needs to ensure satisfaction and promote retention

Proven ability to influence buying decisions and negotiate pricing and terms

Product Retention Specialist

is a junior sales and customer service position that will report to the Member Experience Director and will assist in all activities associated with inbound and outbound customer operations and will focus on member retention and increasing adoption and awareness of our in-house deductible buy down coverage.

Handle inbound and outbound customer communications, including phone calls and emails.

Own and manage product retention efforts.

Support email account management and tracking for member communications.

Ensure accurate processing of membership holds, agreements, and cancellations.

Freedom Boat Club – the world’s largest members-only boat club – was founded in 1989 in Sarasota, Florida. Today, the Clubs 400+ locations welcome hundreds of members to its docks each day to enjoy a day on the water while we take care of the rest including fueling, cleaning, maintenance, and more.

With over 30 years of Boating Made Simple®, Freedom Boat Club (a division of Brunswick Corporation) continues to be a passionate group of individuals who focus on raising the bar in everything that we do.  We are always looking for hardworking and motivated people who share our passion for getting others out on the open waters.

To learn more about open positions within the Freedom Boat Club, please visit the

Brunswick Corporation Careers page

.

Next is Now!