IT Manager

At least 2 years of experience leading technical teams.

Hands-on experience with hybrid infrastructure, including on-premises and cloud platforms (AWS and Azure).

Strong expertise in networking technologies (LAN/WAN, routing, VLANs, DNS, security controls).

Deep expertise of Microsoft ecosystem, including Active Directory, Entra ID, Microsoft 365, Exchange, Intune, and SharePoint.

Experience with server environments (Windows and Linux), storage systems, and virtualization technologies.

Proven experience implementing automation and AI-driven IT operations.

Opportunity to lead and modernize IT operations in a growing global software company

High-impact role with visibility across the organization and direct partnership with senior leadership

Ability to remain hands-on while also leading and developing a team

Exposure to a broad range of technologies including cloud, Microsoft 365, infrastructure, networking, cybersecurity, and AI

Opportunity to help shape and lead Nakisa’s AI and automation strategy within IT

Meaningful ownership of projects, systems, and long-term technology roadmap initiatives

with focus on automation-first and AI-driven operations.

Act as an escalation point for complex technical issues and provide Tier 3 support when required for escalated user, system, and network issues in a timely manner with minimal business disruption.

Manage and maintain hybrid IT infrastructure, including on-premises and cloud environments (Azure/AWS), servers, storage, networking, and virtualization platforms.

Oversee and administer core systems such as Active Directory, Microsoft 365, Exchange, certificate services, file systems, endpoint protection, and backup/disaster recovery solutions

with emphasis on automation and self-service access.

Own operational uptime, availability, and reliability of internal IT systems, including incident response, vulnerability management, root cause analysis, and service restoration, leveraging AI-driven monitoring and predictive alerting.

Nakisa is a global leader in AI-powered enterprise software for Human Resources, Financial Management, and Commercial Real Estate (CRE). Our cloud platform powers mission-critical operations for 1,100+ organizations in 135 countries and serves millions of users.

We are building the next wave of enterprise applications with Nakisa AI. Our products use retrieval-augmented generation (RAG) with secure API integrations to large language models. Customer data stays private and auditable, and we never use client data to train third-party models. This privacy-first design gives enterprises trustworthy AI they can run in production.

What sets us apart is a single platform that connects these functions on shared data models, a focus on high-stakes, compliance-heavy workflows, and a culture anchored in Fairness, Integrity, Service, and Humility. Recognized among

Canada’s top employers

, we offer hybrid work, supportive leaders, and clear growth paths. Join us to ship reliable, privacy-first AI at global scale.

About the Role