Representant(e) service à la clientèle

The ideal customer service representative is devoted to the satisfaction of the customer. They dedicate their full attention to each customer: regardless of the length of the call. The most important thing is that the customer feels that you do everything in your power to assist them.

Minimum of 1-2 years of experience in over the phone customer service;

Minimum of a High School Diploma;

Job stability;

Good communication skills;

Strong fluency in English (spoken ) is required in order to interact with clients outside of Quebec; Intermediate proficiency in French required (spoken);

Professional development opportunities

Extra time off during the Christmas holidays

Free optical frames

Referral bonuses

Health, dental, LTD and life insurance

Multiple social events throughout the year

Respond to customer calls and take orders;

Provide customers all the necessary information concerning orders and deliveries;

Advise customers on products;

Troubleshoot issues with customers and escalate to the manager as needed;

Handle complaints from customers with a professional and respectful attitude;

Executing any additional tasks related to Customer Service.