Commercial Outcomes Architect

Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software

Experience working with flat, at-risk, or complex renewal accounts and helping customers return to a clear value path

Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams

Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale

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Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world.

As an Outcomes Architect, you’ll be the build-beside partner who helps customers turn AI ambition into working systems inside Notion.

You’ll own workflow adoption, value delivery, and renewal outcomes for a book of named accounts, with a focus on customers that are flat, at-risk, or need a stronger path to measurable impact.

You’ll partner closely with Solutions Consultants on account strategy, expansion qualification, and planning, while directly shaping outcomes that strengthen customer partnerships and contribute to predictable revenue.

If you’re someone who loves helping customers build workflows that solve real business problems—and you want to work at the intersection of AI, productivity, customer value, and revenue impact—this is the role.

Drive workflow adoption and value realization for a book of named accounts ensuring your customers know how to deliver outcomes with Notion

Notion is the collaborative AI workspace where teams and agents

think together

. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.

Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.