Product Support Analyst

Experience supporting major incidents

Working knowledge of Ruby on Rails, Postman, JavaScript/React or other development frameworks

$70,000 - $85,000 + benefits.

The salary range reflects our openness to mid-level candidates, with the final offer tailored to your experience, skills, and expertise. If we aren't aligned on salary at this stage, we’d still love to hear from you to better understand if there are more suitable opportunities at Cutover.

Day-to-day support for our enterprise clients; prioritising requests, resolving technical enquiries, usage questions and keeping customers updated primarily via live chat and email tickets, with occasional phone support for high priority issues

Become a subject matter expert in the product features and functionalities

Investigate, troubleshoot and document product issues and collaborate with our QA and engineering teams to expand technical support knowledge

Assist in internal support documentation and process creation

Communicate with internal teams such as Customer Success and Product Management on customer feedback, concerns and opportunities