Customer Success Manager, Mid-Market

3+ years of hands-on account management or customer success experience, preferably in B2B tech/SaaS

A track record of achieving or overachieving against gross revenue retention goals

Demonstrated AI proficiency – you've built and iterated on AI workflows or automations, not just used the tools

Solutions-oriented objection handling, including high-pressure pricing and product conversations

Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.

At Greenhouse, we live by our mission through

Own and manage a book of mid-market customer relationships to showcase the value of Greenhouse and drive gross and net revenue retention

Dig into each customer's goals through thoughtful discovery and translate them into positive business outcomes you execute and verify

Build and refine AI-powered workflows that reduce administrative work and scale how you deliver value across your book

Prioritize strategically across your accounts, deciding which products and features matter most to each customer in a fast-moving, competitive market

Advocate internally for customer needs to our Support, Product, Engineering, and Sales teams

Partner with Account Managers throughout the customer lifecycle to prevent churn, surface expansion opportunities, and ensure renewals