Technical Account Manager (SQL) - Remote

Generate and communicate monthly performance and support metric reports

Analyze usage data and metrics to identify remedial actions required

Help implement remedial actions for proactive maintenance

Take initiative in identifying growth opportunities

Collaborate with our team to achieve sustainable project and product growth

Participate in Success Planning Workshops to drive Customer Success initiatives through Customer Success Planning

Assume the role of expert and specialist, trusted with the responsibility of managing and nurturing your designated client portfolio.

Review impact of new features and fixes and assess those against customers organizational needs