Service Supervisor II

What you bring to the table.

We provide the opportunity, and you bring the potential.

A genuine passion for delivering engaging and exceptional customer service.

Partial completion of a post-secondary program plus a minimum of 1 year of progressively responsible experience in a similar role, or an equivalent combination of education and experience.

The ability to work independently while taking pride in exceptional quality, attention to detail, and strong cleanliness standards.

For locations selling alcohol: minimum age of 18 years and Smart Serve certification (or willingness to complete).

Grow a Career with us...

Farm Boy takes pride in growing a team that represents the best in the business. Join us for the career you’re craving!

We are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds, identities, and experiences to apply—including those with non-traditional career paths.

We strive to create an environment where everyone feels valued, respected, and supported. Accommodations are available upon request for employees and applicants who may require them.

We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.

Be part of what makes us different.

You’ll help lead our front-end team in delivering a smooth, friendly, and efficient checkout experience that reflects Farm Boy’s commitment to the best fresh shopping experience. Through hands-on leadership, coaching, and strong operational support, you’ll ensure our team is always ready to serve with confidence and care. Here are some of the other ways you’ll help us stand out:

Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.

Greet, engage, process, and bag customer purchases, collecting accurate tenders using Farm Boy Customer Service Standards.

Supervise the front-end team and provide floor support by delegating tasks, coordinating meal breaks, completing 2x2’s, and ensuring daily readiness for business.

Support a culture of trust and inclusion by providing hands-on training and coaching focused on floor operations, service standards, and service excellence.

If you’re looking for more, you’ve come to the right place.

From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets opportunity.