Head of Customer Success

10+ years of experience in Customer Success, Account Management, or related customer-facing leadership roles within SaaS, cybersecurity, or enterprise technology.

5+ years leading and scaling Customer Success teams in high-growth environments.

Proven track record of improving retention, expansion, and customer satisfaction metrics.

Deep understanding of customer lifecycle management, adoption frameworks, and value realization strategies.

Strong executive presence and ability to build trusted relationships with senior customer stakeholders.

Experience partnering cross-functionally with Sales, Product, Marketing, and Engineering to drive customer outcomes.

$225,000 - $275,000

In accordance with applicable state and federal laws, the range provided is Halcyon’s reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location. Base pay is one part of the total package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and equity in the Company.

We understand it takes a diverse team of highly intelligent, passionate, curious, and creative people to develop the exceptional product we are building. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity employer.

Lead and scale the global Customer Success organization to drive customer adoption, retention, expansion, and long-term value.

Define and execute Customer Success strategy across the entire customer lifecycle, including onboarding, adoption, value realization, and growth.

Build, mentor, and develop a high-performing team of Customer Success Managers and leaders, fostering a culture of customer advocacy and accountability.

Establish customer success frameworks, engagement models, and best practices that enable consistent delivery of customer outcomes.

Own customer health strategy, risk management, and success planning to proactively identify opportunities and mitigate churn.

Partner closely with Sales to support expansion opportunities and ensure predictable and successful renewals.