Director, SMB Account Management – New Verticals

8+ years of progressive experience in sales, account management, merchant success, or related go-to-market leadership roles.

5+ years leading managers and scaled frontline teams.

Experience growing SMB and/or Mid-Market accounts in high-growth, evolving environments.

Strong cross-functional leadership experience within matrixed organizations.

Acute understanding of sales operations, performance management, and process design.

Ability to effectively interface from C-suite executives to frontline reps.

As the Director of SMB Account Management for New Verticals, you will lead our Implementation and Account Management teams across SMB and select Mid-Market merchants.

You will own both performance and sales org design, driving retention and growth outcomes while designing and refining the operating model that enables scale.

Unlike more mature parts of the business, many of our systems, segmentation models, and processes are still evolving.

What we’re delivering to merchants is unique: a marketplace and platform ecosystem that enables customer acquisition, inventory digitization, advertising and fulfillment.

The product suite continues to expand, requiring a leader who can operate effectively in ambiguity and translate evolving capabilities into merchant value.

You will report into the Senior Director within our SMB Sales organization and partner closely with Sales, Merchant / Sales Strategy & Operations, Product, Engineering, Marketing, Finance and Support to ensure merchants succeed on our platform.

New Verticals is how DoorDash brings its mission to empower local economies to life beyond restaurants: connecting every local merchant to every local consumer.

Our mission is to empower local economies by bringing the businesses in our communities online and helping them compete in a digital-first world. Across Convenience, Grocery, Alcohol, Retail, and emerging categories, we are connecting local merchants to local consumers, enabling everyday purchases through a single, trusted platform.

But acquisition is only the beginning. Success in these categories depends on helping merchants grow and perform once they are on the platform.

The SMB Account Management team owns that responsibility. We serve as strategic growth partners to our merchants, helping them digitize inventory, optimize their storefronts, adopt new products, and unlock incremental revenue. We also surface insights back to the business to shape how our products and go-to-market strategies evolve.

New Verticals is one of DoorDash’s most important growth bets. We’ve scaled rapidly, but we’re still early in the journey. The categories are complex, the product suite is evolving, and the playbook is still being written, and this team is responsible for ensuring our merchants grow alongside us.